It's December, and this IT department ships new servers to all the company's field offices as part of a project to upgrade and standardize the entire infrastructure. "One field office actually has two locations," says a pilot fish in the know. "The servers for both were shipped to the main office at their request."

But just after that, the big upgrade is put on hold. There's a network problem. Then, with one thing and another, it's two months before IT is ready to install the new servers.

Meanwhile, that two-location field office moves to a new location in early January. But when techs arrive to install the servers in late February, the machines are nowhere to be found.

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